Terms and conditions

Terms Of Business

These terms and regulations, with all potential changes, regard all of our services which are directly or indirectly (through distributers) on disposal over the Internet, through e-mail or telephone. With access, preview and use of our web site or through any platform and/or with performing reservations, you acknowledge that you have read, understood and agree to the terms and regulations stated below.

A Contract is established between the renter and the client with reservations through Aida Tours. In doing so, Aida Tours takes over the role of mediator who, in the name of the renter, responds to all questions the client may have. The contractual obligation of Aida Tours results from ordinary renting of accommodation for vacations. The owner of the accommodation is responsible for the reserved accommodation.

The client is obligated to:

have valid travel documents, visas and other;
follow the customs and currency regulations of the country in which the tourist destination is located;
to follow the house rules which apply to the rented accommodation and to cooperate with the renter in good will.
In case these obligations are not fulfilled, the guest carries the responsibility of possible consequences and is obligated to compensate eventual damage. With a confirmation of the reservation, the guest is obligated to compensate any damage done by his fault directly at the scene and to the renter.

The percentage of the deposit that is paid if the guest cancels the reservation.
Number of days to departure:
Up to 30 days to departure 30%
29-15 days 50%
14 to the day of arrival 100%

If the delay was not announced beforehand, the reservation shall be considered null and void starting from the beginning of next day's working hours, from the first day of reservation.

CHANGES AND CONTRA ENTRIES
We reserve the right to change the offer before it is accepted in the case that significant circumstances are changed. In the small chance that we need to change or cancel a reservation, we will inform you of this as soon as possible and will try to find alternative accommodation of similar type, standard and location.
In case it is not possible to substitute the reserved accommodation or the offered substitution is not accepted, we reserve the right to cancel the reservation after informing the guest.

If it is not possible to offer alternative accommodation or the alternative accommodation is not accepted, we will refund the entire amount paid which then stops any obligations and responsibilities from us.

Aida Tours takes over the following stated obligations connected to renting accommodation. Aida Tours is obligated to publish on the Internet accessible information regarding traveling and accommodation and to not influence the choice of the client. In doing so, Aida Tours relies on the information received from the renter and cannot be responsible for the accuracy of the published information. Aida tours therefore does not act as a travel organizer but rather as a mediator for traveling. The owner of the accommodation is responsible for the availability of the accommodation.

COMPLAINTS
The procedure regarding a complaint:
If there is some problem regarding your accommodation, we ask that you inform us of this as soon as it is noticed and at the latest within 24 hours so we may repair it. In case you do not do this, all subsequent complaints are canceled. The guest is obligated to cooperate with the representative of Aida Tours and to the provider of repair work in good will in order to remove the cause of the complaint.

You are obligated to care for the property as well as all of the furniture, equipment and environment and to leave it in the same condition as it was when you began using the accommodation.
Final cleaning is included in the price unless you are bringing a pet with you, but you are expected to maintain the regular state of cleanliness and order in the accommodation as you found it. As a lessee you are responsible for all eventual damages or loss of property. The renter reserves the right to charge for every additional cleaning, other than the final cleaning, as well as for compensation for eventual damage.

Aida Tours is not responsible for any damage or loss of property regarding the client or the renter.
Damage done to the rented accommodation or loss of property is the subject of compensation and agreement between the owner and the user of the accommodation.

In case the apartment is cancelled after arrival, or if the user decides to leave the reserved accommodation earlier than stated, he is obligated to pay for the reserved period in full. We do not return payments based on early departures or in case of subsequent changes of opinion regarding the accommodation because of its location, element quality or furniture, noise, privacy, size or view of the surroundings or any other aspect based on subjective evaluation or opinion.

Cleanliness – if you are not satisfied with the cleanliness of the property after you have arrived, you must contact the owner and immediately agree on a repeated cleaning or if he is not available, contact us and we will organize the cleaning.

Handover of the keys, time of arrival and departure
Specific information regarding accommodation, for example, who gives the keys to the client, how the time of arrival and departure is defined, how to get to the accommodation and other important information regarding the trip can be found by the client through the Internet pages, by telephone or e-mail or at the latest, when reserving the accommodation.

PETS
Bringing pets is allowed only in accommodation units which have that option marked on our web pages. A certain fee is charged for the pets as well as for the final cleaning. The number of pets needs to be stated before the reservation.

The court in Poreč is authorized to deal with any eventual disputes.

Terms Of Sale

Regardless of whether the booking was made directly by a guest or through the mediation agen-cy, upon receipt of the booking confirmation, the guest/agency shall pay a 30% advance within a maximum of 5 days, which shall make the booking final and confirmed.
A full balance is payable prior to arrival or at the beginning of use of the booked service.
The balance to the full amount the Client can pay: in cash, by bank transfer or by credit card.

Aida Tours reserves the right to request a valid credit card number from the Guest as a guaran-tee of payment. In case of non-compliance with the payment deadlines, the booking may be can-celed.

Booking Cancellation
If the booking is cancelled by the Guest, the following cancellation costs shall be charged:
Cancellation of booking made up to 30 days before arrival: 30% of the total amount of the paid advance shall be charged
Cancellation of booking made between 29 and 14 days before arrival: 50% of the total amount of the paid advance shall be charged
Cancellation of booking made 3 days or less before arrival: 100% of the total amount of the paid advance shall be charged

Cancellation on the day of arrival or NO SHOW: 100% of the total amount of the paid advance shall be charged.
The date of cancellation is considered to be the date of receipt of the cancellation notice (if it is Sunday or holiday, this shall be the next business day). In case of no show or unannounced late arrival, Aida Tours shall retain the total booking amount.

Change of Booking
Upon request of the Guest, booking may be changed in terms of dates, facility, type of accom-modation or names of guests.

Conversion Statement

Prices of services are published in EUR. The Agency reserves the right to change the published prices. For the Guest who has paid an advance or the entire amount for a specific booking, the Agency shall guarantee the price of accommodation that has been stated in the calculation and on the basis of which the payment was made. If the change occurs before the actual payment is made, the Agency shall notify the Guest of the change of the price. If a change in the exchange rate occurs after the booking has been confirmed, the Parties agree that the Agency shall have the right to increase the price no later than 20 days prior to the commencement of service. The Guest reserves the right to cancel the booking if the booking price is increased by more than 10% compared to the initial booking price, and is entitled to reimbursement of the price already paid, with the exclusion of the right to compensation.